Revision Date: 1st January, 2025.

1. Introduction

  Charlotte Ticketing and Tours (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect,        use, disclose, and safeguard your personal information when you visit our website www.charlotteticketing.com (the “Website”) or           use our services.

2. Information We Collect

 We may collect the following types of personal information:

• Contact Information: Name, email address, phone number or mailing address.
• Travel Information: Travel preferences, itinerary details, passport information (if applicable).
• Payment Information: Credit card or other payment details (if you make a booking).
• Technical Information: IP address, browser type, device information, website usage data.

3. How We Use Your Information

 We may use your personal information for the following purposes: 

• To Provide and Improve Services: To process bookings, arrange travel, provide customer support, and personalize your experience.
• To Communicate with You: To send booking confirmations, updates, marketing materials (if you opt-in), and respond to inquiries.
• To Protect Our Rights: To prevent fraud, comply with legal obligations, and enforce our policies.

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party companies that help us process payments, manage bookings, or provide other services.
• Business Partners: Airlines, hotels, and other travel partners involved in fulfilling your booking.
• Government Authorities: When required by law or to protect our rights.

5. Your Choices

 You can:

• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link.
• Access and Update Your Information: Request access to or correction of your personal data.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

• Email: Travel@charlotteticketing.com
• Phone: +254 115 660 737

Additional Considerations (Optional):

• Cookies:Explain how you use cookies and similar technologies to track website usage and enhance user experience.
• Data Retention:State how long you retain personal information.
• International Data Transfers:Address how you handle data transfers if applicable (e.g., GDPR compliance).