1. Introduction

These Terms & Conditions (“Terms”) govern your use of the website www.charlotteticketing.com and your engagement with Charlotte Ticketing & Tours (“we,” “us,” or “our”) for travel services. By using our website or booking a trip with us, you agree to be bound by these Terms.

2. Booking and Payment

• Bookings: All bookings are subject to availability and confirmation by us.
• Payment: A deposit may be required to secure your booking, with the remaining balance due by the specified deadline.
• Cancellation and Refunds: Our cancellation policy will be clearly outlined at the time of booking and may vary depending on the trip and supplier terms.

3. Travel Documentation

• Responsibility: You are responsible for obtaining all necessary travel documents (e.g., passports, visas, vaccination certificates).
• Accuracy: Ensure all information provided for bookings is accurate. We are not liable for issues arising from incorrect details.

4. Travel Changes and Cancellations

• Our Right to Cancel: We reserve the right to cancel or modify trips due to unforeseen circumstances (e.g., natural disasters, political unrest). We will offer alternative arrangements or a refund in such cases.
• Your Right to Cancel: You may cancel your booking, but cancellation fees may apply as per our cancellation policy.

5. Liability

• Limited Liability: We act as an agent for travel suppliers (e.g., airlines, hotels). We are not liable for their actions, omissions, or any loss, injury, or damage incurred during your trip.
• Force Majeure: We are not liable for any delays or cancellations caused by events beyond our control (e.g., acts of God, terrorism, pandemics).

6. Insurance

• Recommendation: We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events.

7. Conduct

• Respectful Behavior: You agree to behave in a respectful and lawful manner while on your trip. Any disruptive behavior may result in removal from the trip without refund.

8. Kingdom-Preneurship Focus

• Understanding: Our trips often have a Kingdom-Preneurship focus, and itineraries may include mission-based activities. Please ensure this aligns with your expectations.

9. Intellectual Property

• Ownership: All content on our website, including text, images, and logos, is our property and protected by copyright laws.

10. Governing Law

• Jurisdiction:These Terms are governed by the laws of Kenya, and any disputes will be subject to the exclusive jurisdiction of its courts.

11. Modifications

• Right to Update:We reserve the right to modify these Terms at any time. The updated version will be posted on our website.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at Travel@charlotteticketing.com or Call: +254 115 660737.

Key Considerations:

• Tailor to Your Business:Adjust these terms to accurately reflect your specific booking, cancellation, and refund policies.
• Legal Review:Have a legal professional review your Terms & Conditions to ensure they comply with local laws and regulations.