Terms & Conditions
TERMS & CONDITIONS
- Introduction
These Terms & Conditions (“Terms”) govern your use of the website www.charlotteticketing.com [invalid URL removed] and your engagement with Charlotte Ticketing & Tours (“we,” “us,” or “our”) for travel services. By using our website or booking a trip with us, you agree to be bound by these Terms.
- Booking and Payment
- Bookings: All bookings are subject to availability and confirmation by us.
- Payment: A deposit may be required to secure your booking, with the remaining balance due by the specified deadline.
- Cancellation and Refunds: Our cancellation policy will be clearly outlined at the time of booking and may vary depending on the trip and supplier terms.
- Travel Documentation
- Responsibility: You are responsible for obtaining all necessary travel documents (e.g., passports, visas, vaccination certificates).
- Accuracy: Ensure all information provided for bookings is accurate. We are not liable for issues arising from incorrect details.
- Travel Changes and Cancellations
- Our Right to Cancel: We reserve the right to cancel or modify trips due to unforeseen circumstances (e.g., natural disasters, political unrest). We will offer alternative arrangements or a refund in such cases.
- Your Right to Cancel: You may cancel your booking, but cancellation fees may apply as per our cancellation policy.
- Liability
- Limited Liability: We act as an agent for travel suppliers (e.g., airlines, hotels). We are not liable for their actions, omissions, or any loss, injury, or damage incurred during your trip.
- Force Majeure: We are not liable for any delays or cancellations caused by events beyond our control (e.g., acts of God, terrorism, pandemics).
- Insurance
- Recommendation: We strongly recommend purchasing comprehensive travel insurance to cover unforeseen events.
- Conduct
- Respectful Behavior: You agree to behave in a respectful and lawful manner while on your trip. Any disruptive behavior may result in removal from the trip without refund.
- Kingdom-Preneurship Focus
- Understanding: Our trips often have a Kingdom-Preneurship focus, and itineraries may include mission-based activities. Please ensure this aligns with your expectations.
- Intellectual Property
- Ownership: All content on our website, including text, images, and logos, is our property and protected by copyright laws.
- Governing Law
- Jurisdiction: These Terms are governed by the laws of Kenya, and any disputes will be subject to the exclusive jurisdiction of its courts.
- Modifications
- Right to Update: We reserve the right to modify these Terms at any time. The updated version will be posted on our website.
- Contact Us
If you have any questions or concerns about these Terms, please contact us at Travel@charlotteticketing.com or Call: +254 701-061-171.
Key Considerations:
- Tailor to Your Business: Adjust these terms to accurately reflect your specific booking, cancellation, and refund policies.
- Legal Review: Have a legal professional review your Terms & Conditions to ensure they comply with local laws and regulations.